The consumer's cancelation of the contract

The consumer has the right to communicate within 14 days of the day of receipt to the company (e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. ) to cancel the contract, without having to state the reason for his decision. The time limit shall start to be counted one day after the date of takeover. The only cost charged to the consumer in connection with the cancellation is the cost of returning the item (which, in the case of shipment, is charged on the price list of the delivery service and depends on whether it is a shipment / package / cargo). The item must be returned to the seller within 30 days from the date of the cancellation notice (purchase).

The consumer has no right for cancellation of contract when:

  • when goods or services the price of which depends on fluctuations in the markets on which the company has no influence and which may occur within the time of withdrawal from the contract;
  • goods are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
  • when the provision of services if the undertaking fully complies with the contract and the provision of the service has been initiated on the basis of the consumer's explicit prior consent and with the consent that it will lose the right of withdrawal when it is fully met by the undertaking;

The received item must be returned undamaged and unchanged, unless the article is destroyed, defective, lost, or its quantity decreased, without the consumer being guilty. The articles must be returned unused and can`t be used before the cancellation of the contract. The consumer may carry out the inspection and testing of items to the extent necessary for the determination of the actual situation. The consumer is responsible for reducing the value of the goods if the reduction is a consequence of the behaviour that is not strictly necessary to determine the nature, characteristics and operation of the goods.

Click here for the Complaint/Return form.

Customer's cancellation from the contract for items from the set

If the consumer decides to cancel the contract for the items that form the kit, he may ask for a replacement for the damaged piece or a refund for the entire set. The consumer can replace the item from the set, in the event of a material error or damage to the article, but can`t claim a refund for the item.

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